Franklin: Record - Exam room communication for veterinarians : the science and art of conversing with clients / Jon Klingborg.

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Exam room communication for veterinarians : the science and art of conversing with clients / Jon Klingborg.

Author/Creator:
Klingborg, Jon.
Publication:
Lakewood, Colo. : AAHA Press, c2011.
Format/Description:
Book
ix, 195 p. : ill. ; 24 cm.
Subjects:
Interpersonal communication.
Communication in medicine.
Veterinary medicine -- Practice.
Veterinarian and client.
Medical subjects:
Communication.
Veterinary Medicine -- methods.
Physical Examination -- veterinary.
Professional-Patient Relations.
Veterinarians -- psychology.
Contents:
Science of veterinary communication
Better communication: what's in it for me?
What do clients really want?
Verbal and nonverbal communication during the office call
Grief communication and euthanasia
Art of conversing with clients
Cognitive and social styles
Determining cognitive style
The hawk
The dog
The kitten
The owl
Conversing with all cognitive styles via the FALE system
Assessing your own veterinary communication style
Field guide to veterinary personality types
Avoiding communication quicksand
Using communication to combat burnout and create job satisfaction
Personal assessment
Burnout inventory
Hobby suggestions based on social-cognitive styles.
Notes:
Includes bibliographical references (p. 171-180) and index.
Local notes:
Acquired for the Penn Libraries with assistance from the Clarence J. Marshall Memorial Library Fund.
Contributor:
American Animal Hospital Association.
Clarence J. Marshall Memorial Library Fund.
ISBN:
9781583261644 (pbk. : alk. paper)
1583261648 (pbk. : alk. paper)
Web link:
The Clarence J. Marshall Memorial Library Fund Home Page
The Clarence J. Marshall Memorial Library Fund Home Page  Bookplate